After-Hours Application Support
Coverage for the hours your team is offline. Call 7 PM – 6 AM Central, nationwide; 2-hour minimum, rate quoted on the call.
Signs you are here
- Outages happen after your team logs off
- You serve customers in other time zones
- You need someone to call at 2 AM who can actually fix it
If production is down right now, call instead of using the form.
How we approach it
- Call Call between 7 PM and 6 AM Central and describe the problem.
- Agree Confirm the problem fits, agree the rate, and put a card on file.
- Fix Temporary access, stabilise the system, ship or roll back.
- Report A written summary in your inbox by morning.
Questions
Is there a guaranteed response time?
No. After-hours support is best effort unless response times are written into a support agreement.
Is this the same as the Wells after-hours line?
Yes — it is the same team and phone number as Wells Software Consulting after-hours support.
Stacks we support
- React
- Svelte
- Vue
- Node.js
- Python
- PHP / Laravel
- .NET
- WordPress
- iOS & Android
- AWS
- Google Cloud
- Azure