Production Support Services
When the app is broken in production, an engineer who can read the code, logs and infrastructure finds the cause and ships the fix.
Signs you are here
- Users report errors your team cannot reproduce
- Incidents repeat because the root cause was never found
- Your developers are pulled off roadmap work to firefight
If production is down right now, call instead of using the form.
How we approach it
- Triage Confirm impact, stabilise, and decide whether to roll back.
- Find the cause Logs, traces, recent deploys and data — the real cause, not the symptom.
- Fix and ship A tested fix through your pipeline, with a rollback ready.
- Prevent A short write-up and the monitoring or test that would have caught it.
Questions
Can you support an app another team built?
Yes. Most production support starts with code someone else wrote. We read first.
Stacks we support
- React
- Svelte
- Vue
- Node.js
- Python
- PHP / Laravel
- .NET
- WordPress
- iOS & Android
- AWS
- Google Cloud
- Azure